I’ve been bitten by the Kate Middleton bug. I absolutely love her classy and modest style. So, when I read an article about the insoles she wears I was surprised at how affordable they are. I ordered two pair: one for flats and one for heels. It took me a while to hit the order button and in retrospect I wish I had read reviews before ordering. Here is my experience.
The ordering process
Alice Bow may be suffering from the “Kate Effect”, a sudden surge in buyers due to increased exposure from Kate wearing their brand. It can go both ways for any business and I can certainly sympathize with an overwhelming demand from new customers. Being on the buying side however, I wish things would’ve been handled differently.
Some colors of insoles say they are sold out and their FAQ page states that orders ship out within a week, up to 3 weeks if there are postal delays. When I hadn’t received even a tracking number, I sent them an email and when I wouldn’t get a response things got ugly. This is when I started reading reviews online and after reading several bad experiences I started to panic. So, I got on whatever social media platforms I could find for them and asked (in all caps) where my order was. Of course, I typed out the order number. Lo and behold, they deleted my tweet and comments from their social media, but they did respond. They sent me a tracking number and that was it. I kept checking the status and figured that they printed the label, but they didn’t deliver the package. Come ooon.
I was dumbfounded. I mean, stick those puppies in a package, slap a label on it, and have a courier pick them up. They’re either struggling with demand or they’re struggling with their logistics. Either way, someone’s gotta get it together. Unfortunately, it’s not just their operations that are in need of better management, but their customer service skills are lacking and this is where most of the complaints you’ll find online are coming from. Come on Alice Bow, you can fix this, I believe in you.
The insoles are pretty flat. They’re not meant to provide arch support, but give just a little bit more cushioning to the shoe which is not bad, it just depends on your preference. Store-bought insoles can be too thick and if I’m wearing flats, the insole can end up making my foot come out of the shoes when I walk. I do like that Alice Bow insoles are leather instead of gel. The red insoles in the pictures below are for high heels and the pinkish (watermelon) ones are for flats.
The insoles for flats have cushioning only on the heel of the foot. It’s a spongy wedge about 1/2 inch thick. The yellow tabs have adhesive underneath. They’re very sticky so if you plan on using the insoles in different shoes you may not want to take the yellow papers off. I tried removing the insoles from one pair of shoes and it was so sticky that the glue ripped off a little bit even if I tried to remove it gently.
The insoles for high heels have padding that run the length of the entire insoles however, the padding is very thin. After standing in heels for about 15 minutes my feet were killing me and didn’t give me the cushion I wanted. I would still wear them only because store-bought insoles for high heels tend to be too thick and make my feet feel like can of busted biscuits. If you need just a tad bit of cushion then these are for you, but they may feel too flat if you desire more cushion.
It’s really a toss-up of whether I think they’re worth it or not. On the one hand, I like the quality, the fun colors, and the price. On the other hand, I didn’t like the ordering issues and I would’ve liked a bit more padding on the ball of the foot for both insoles. I’m keeping them and using them, though if that makes a difference.
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